退货退款政策 Return&RefundPolicy

1. 若您收到的包裹符合以下情况,自收到商品7日内可以申请退货退款:
a. 商品在运输过程中造成的破损、请您在收货之后提供外包装、快递面单、商品等照片,若无法提供相应的照片,将无法受理,请谅解;
b. 商品丢件、错发、漏发,经快递人员证明及核查情况属实。

2. 以下商品不适用退货退款政策:
a. 任何非本网站出售的商品;
b. 商品已被使用或损坏/标签/原厂保护膜已被移除/改变产品尺码;
c. 超过受理时限(签收后7天内未联系客服将不能申请售后);
d. 由于运输过程中的不可抗拒因素,商品出现轻微破损,但不影响正常使用;
e. 任何因客户的非正常使用及保管,导致出现商品质量问题的;
f. 对组合出售的套装等商品,仅对满足售后退货退款标准的单件或多件商品提供退货服务,不扩展至组合全部商品。
g. 出于安全和卫生考虑,童装、以及贴身用品如内衣内裤等,非质量问题不予退换货。
h. 因个人体质不同,化妆品/保健品/食品过敏请及时咨询医师,不接受以此为商品质量问题申请退货。

3. bonpont在确认可以退货后,需要您按照指定退货地址将商品退回。寄回运费要求如下:
1) 存在严重质量问题;在物流时候发生损毁的商品、收到商品与订单描述不符的商品,如要退货,无需支付运费,可选择运费到付;
2) 若收到退回商品不符合商品质量问题退货政策,寄往bonpont售后中心的运费以及寄还商品给客户的运费将由客户自行承担;
3) 个人原因申请退货退款,需支付商品往返运费;
4) 如果因个人原因拒收包裹,我们将会收取包裹退回的运费,运费计算标准参看bonpont运费标准,请您理解。

1.Ifyoureceive the packagemeets the followingconditions ,you can apply forrefundswithin7th daysfromreceipt of the goods:
a. Goods damaged during the transit ,Please provide the photos of the outer packing, delivery sheet and goods after receiving your goods. If you unable to provide the corresponding photos, we will not be able to accept, please understand ;
b. Missing,wrong,leakageof goods,thedeliverypersonproofandverification of the case.
If your order appear afore-mentioned problems, please contact us at first. As long as the products are brand new and unused, we will apply refund for you. We suggest that you will product pictures and descriptions, directly through the online customer service and email sent to us, in order to identify problems and send to you the specific return method. Chinese customer service email: service@bonpont.com

2.The following items do not apply for refund policy:
a.Any goods not sold on this website;
b.The product has been used or damaged / label / factory protective film has been removed / changed product size;
c.Over the admissibility of the time limit (7 days after the receipt of the customer service will not be able to apply for sale);
d.Due to the irresistible factors in the course of transportation, the goods appear slightly damaged, but does not affect the normal use;
e. Any improper using and custody of customers, which is leading to product quality issues;
f.For combination goods, accept returns processing only for the piece or pieces that meet the refund criteria, do not extend to whole combination goods.;
g.For the sake of safety and health, children's clothing, and personal items such as underwear, not quality problem will not be return.
h.Due to individual physical differences, cosmetics / health products / food allergies ,Please consult your doctor promptly, We do not accept this as a product quality problems applying for return.

3.Afterbonpontconfirming that you can return, you need to return the goods in accordance with the specified return address.Return shipping requirements are as follows:
1)Serious quality problems; Damaged goods in logistics,Goods that do not conform to the description of the order. If you want to return, do not need to pay the freight. You can choose freight collect;
2)If you received the goods do not meet the product quality return policy, The freight what is sented to bonpont after-sales center and returned the goods to the customer will be borne by the customer;
3)Personal reasons for refunds, you need to pay for goods freight back and forth;
4) If due to personal reason refusing to accept the parcel, Our parcel return shipping costs will be charged,Freight calculation standards refer to bonpont freight standards. Please understand.

退款说明 Refund instructions


Actual cash payments will be returned in accordance with the original path. Due to the different bank transfer date, Please refer to the actual debit time.
Once the order is submitted, it will not be necessary to cancel or modify the order. Please ensure that your order goods and information is correct before payment. (If the order information is error after payment,you need to modify or cancel the order, please contact our customer service.)

客服:周一到周日9:00-21:00 (北京时间)