1.Ifyoureceive the packagemeets the followingconditions ,you can apply forrefundswithin7th daysfromreceipt of the goods:
a. Goods damaged during the transit ,Please provide the photos of the outer packing, delivery sheet and goods after receiving your goods. If you unable to provide the corresponding photos, we will not be able to accept, please understand ;
b. Missing,wrong,leakageof goods,thedeliverypersonproofandverification of the case.
If your order appear afore-mentioned problems, please contact us at first. As long as the products are brand new and unused, we will apply refund for you. We suggest that you will product pictures and descriptions, directly through the online customer service and email sent to us, in order to identify problems and send to you the specific return method. Chinese customer service email: firstname.lastname@example.org
2.The following items do not apply for refund policy:
a.Any goods not sold on this website;
b.The product has been used or damaged / label / factory protective film has been removed / changed product size;
c.Over the admissibility of the time limit (7 days after the receipt of the customer service will not be able to apply for sale);
d.Due to the irresistible factors in the course of transportation, the goods appear slightly damaged, but does not affect the normal use;
e. Any improper using and custody of customers, which is leading to product quality issues;
f.For combination goods, accept returns processing only for the piece or pieces that meet the refund criteria, do not extend to whole combination goods.;
g.For the sake of safety and health, children's clothing, and personal items such as underwear, not quality problem will not be return.
h.Due to individual physical differences, cosmetics / health products / food allergies ,Please consult your doctor promptly, We do not accept this as a product quality problems applying for return.
3.Afterbonpontconfirming that you can return, you need to return the goods in accordance with the specified return address.Return shipping requirements are as follows:
1)Serious quality problems; Damaged goods in logistics,Goods that do not conform to the description of the order. If you want to return, do not need to pay the freight. You can choose freight collect;
2)If you received the goods do not meet the product quality return policy, The freight what is sented to bonpont after-sales center and returned the goods to the customer will be borne by the customer;
3)Personal reasons for refunds, you need to pay for goods freight back and forth;
4) If due to personal reason refusing to accept the parcel, Our parcel return shipping costs will be charged,Freight calculation standards refer to bonpont freight standards. Please understand.
Actual cash payments will be returned in accordance with the original path. Due to the different bank transfer date, Please refer to the actual debit time.
Once the order is submitted, it will not be necessary to cancel or modify the order. Please ensure that your order goods and information is correct before payment. (If the order information is error after payment,you need to modify or cancel the order, please contact our customer service.)